Warranty Policy
Understand warranty coverage, replacement terms, and servicing conditions for new and certified pre-owned smartphones at Xchange Mymensingh.
1. Brand New Smartphone Warranty
All brand-new smartphones purchased with official warranty come with 1 (one) year official brand warranty serviced through respective authorized service centers in Bangladesh (Apple, Samsung, Vivo, Xiaomi, etc.).
International factory-sealed devices carry store-backed warranty or brand global warranty according to the specific invoice specifications.
2. Certified Pre-Owned Smartphone Warranty
Every pre-owned smartphone purchased from Xchange includes an initial replacement warranty (7 to 10 days depending on model) covering any non-physical hardware manufacturing defects.
Additionally, devices are backed by up to 1 to 2 years of free service warranty (excluding parts replacement cost if required).
Warranty does not cover liquid damage, physical drops, screen breakage, unauthorized third-party repairs, or unapproved firmware modifications (custom ROMs/rooting).
3. How to Claim Warranty
To claim warranty, bring the device along with your original purchase invoice to Shop 222, Aloka Nodi Bangla Complex, Ganginapar, Mymensingh.
Our technicians will verify the device IMEI against the invoice and perform immediate diagnostic assessment.
Last revised: 2026 • Xchange Mymensingh